Are there instructions for using the APP?

Yes, click the button below: 

User's Guide

What if the lock doesn’t open when starting the rental?

 When starting the rental make sure the scooter/bike is freely hanging in the lock and not applying pressure or binding the lock mechanism. If so, just move the scooter/bike to take pressure off the lock.  

What if the lock is unresponsive?

The lock may be in sleep mode. Each lock has a motion sensor to bring the lock out of sleep mode. Try tapping on the lock mechanism to wake up the lock. 

How do I rent multiple scooters/bike at the same time?

To add a scooter/bike to your rental tap the green “+” button next to the current scooter/bike number. 

For additional instructions on adding scooters/bikes click the button below.    

User's Guide

Can the scooter/bike be returned to any RAILZ e-Rental Rack?

No, the Scooter/Bike must be returned to the original lock when ending the ride. Match the ID number on the scooter/bike with the ID number on the lock. 

Why won’t the lock close when ending the ride?

When ending the ride remember to “Push down and hold the RED lock handle to end the ride” allowing the locking mechanism to fully close. 

Make sure the scooter/bike is not obstructing the locking mechanism. 


Can RAILZ SnowScooters be taken on the lifts and ridden at ski resorts?

RAILZ SnowScooters meet the requirements to be ridden at ski resorts; however, every ski resort is different, please check with the resort before attempting to ride.  

Why did I get charged for rental time even after the scooter/bike was returned to the rack?

Rental charges will continue until the scooter/bike is returned to the original lock and securely locked and the ride is ended in the APP. 

Scooters not returned to the original lock and the ride ended in the APP, within 12 hours, will be charged the full replacement cost of the scooter/bike. 

How do I get technical support?

Please, ask the local rental shop on premises for assistance. 

Call technical support at 602-402-4883. 


e-Rental-Ride-Sharing-User-Guide (pdf)


Rental Agreement-Waiver (pdf)